MrLucky Terms & Conditions — A Complete Guide to Your Rights & Responsibilities Malaysian Platform Members

The MrLucky platform is exclusively for individuals who meet the following eligibility criteria. Before registering, please ensure you satisfy all requirements set by MrLucky to guarantee a smooth gaming experience free from any complications down the line.

Each individual is only permitted to hold one MrLucky account only. Multiple account registrations are strictly prohibited and may result in the termination of all associated accounts along with the forfeiture of all accumulated balances and bonuses. MrLucky reserves the right to verify a member's identity at any time using any method it deems appropriate.

During registration, you are required to provide accurate, current, and complete information. Inaccurate details may cause issues during withdrawal verification or identity checks. mrlucky is not responsible for any delays or complications arising from inaccurate information submitted by members.

By completing registration, you confirm that all information provided is accurate and understand that providing false information constitutes a serious breach of these Terms & Conditions.

Your account security is a shared responsibility between you and MrLucky. Our platform invests seriously in security infrastructure, but you also play an important role in keeping your own account safe.

You are solely responsible for keeping your mrlucky account password confidential. Never share your password or login credentials with anyone — including family members, friends, or anyone claiming to be a MrLucky staff member. The MrLucky team will never ask for your password through any communication channel.

MrLucky uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Our security monitoring system operates around the clock to detect and prevent any unauthorised access.

If you suspect your account has been accessed without your authorisation, please contact the MrLucky support team immediately via live chat or email at support@mrlucky.biz. We will take immediate action to investigate and secure your account.

MrLucky supports all major payment methods popular among Malaysians. All transactions are processed exclusively in Malaysian Ringgit (MYR). MrLucky does not accept or process transactions in any foreign currency.

All deposits must come from a payment method registered in the same member's name. MrLucky does not accept third-party deposits. Any deposit from an unrecognised or unauthorised source will be returned and the account in question may be subject to investigation.

For withdrawals, a member's account must go through a basic identity verification process before the first withdrawal is processed. This is a standard security measure to ensure funds are only paid out to the legitimate account holder. Withdrawals will be processed to the same payment method used for your last deposit, or a method that has been verified in your account.

MrLucky reserves the right to request additional identity verification documents (such as a copy of your ID) before processing withdrawals that exceed a certain amount. This is standard procedure to comply with anti-money laundering requirements and to protect our members.

MrLucky offers a variety of bonuses and promotions to members as part of our commitment to delivering the best value. All bonuses are subject to specified wagering requirements that must be met before any winnings derived from a bonus can be withdrawn.

The wagering requirement refers to the number of times the bonus value must be wagered before it can be converted into real withdrawable cash. For example, a RM100 bonus with a 20x wagering requirement means you must place a total of RM2,000 in bets (RM100 × 20) before any winnings can be withdrawn.

MrLucky reserves the right to modify, suspend, or terminate any bonus or promotion programme at any time with reasonable notice. Changes to the terms of an ongoing promotion will only take effect after affected members have been notified.

Any attempt to abuse the bonus system — including but not limited to creating multiple accounts to claim bonuses repeatedly, or using betting strategies designed to meet wagering requirements unfairly — is considered a serious violation and may result in account termination and forfeiture of all winnings.

All games on the MrLucky platform — including slots, progressive jackpots, Sports Betting, e-sports betting, lottery, and Live Casino — are subject to their respective game-specific rules. Detailed rules for each game can be found in the relevant game help section within the MrLucky platform.

MrLucky uses Random Number Generator (RNG) independently audited for all games that rely on random outcomes. This ensures that every slots spin, every card hand, and every game result is truly random and cannot be manipulated by any party, including mrlucky itself.

For Sports Betting and e-sports betting, the following rules apply:

• All confirmed bets are final and cannot be cancelled once a match has begun, except under specific circumstances explicitly stated in the betting rules.
• If a match is cancelled or postponed by more than 24 hours from its originally scheduled time, all related bets will be refunded to members.
• MrLucky reserves the right to adjust or void odds before a match begins if there is a clear technical error in the odds setting.
• Any attempt to exploit odds errors or system bugs is strictly prohibited and may result in the cancellation of the bets in question.

Any winnings arising from technical errors, system disruptions, or unforeseen circumstances may be withheld pending investigation. MrLucky will notify the affected members and resolve the matter within a reasonable timeframe.

Mrlucky is fully committed to protecting members' personal data in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). The collection, processing, and storage of your personal data is carried out in strict accordance with PDPA principles.

Personal data we collect during registration and platform use includes your full name, phone number, email address, payment information, and gaming activity records. This data is used solely for account management, transaction processing, fraud prevention, and service improvement purposes.

• We do not sell your personal data to any third party for marketing or any other commercial purpose.
• Your data may be shared with trusted payment service providers solely for the purpose of processing your financial transactions.
• You have the right to access, correct, or request the deletion of your personal data at any time by contacting the MrLucky support team.
• All data is stored on servers protected with 256-bit SSL encryption and strict access controls.

For more details on how we handle your personal data, please refer to MrLucky Privacy Policy which is a separate document and forms part of the overall agreement between you and this platform.

MrLucky believes that online entertainment should remain just that — entertaining, relaxing, and fully within your control. We take our responsibility to ensure this platform causes no harm to any member very seriously.

The mrlucky platform offers several responsible gambling tools, accessible directly from your account settings:

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits to manage your entertainment spending.
• Loss Limit: Set a maximum loss limit you are comfortable with over a given period.
• Session Time Limits: Set a daily time limit for how long you spend on the platform.
• Temporary Break: Block access to your account for 24 hours, 7 days, or 30 days — no questions asked.
• Self-Exclusion: The option to permanently close your account if you feel you need to stop playing entirely.

For more complete information about MrLucky's responsible gaming programme, please visit the Responsible Gaming us.

Mrlucky reserves the right to suspend, restrict, or terminate any member account in the event of a breach of these Terms & Conditions, or if any suspicious, unlawful, or platform-integrity-compromising activity is detected.

Actions that may result in account termination include but are not limited to:

• Registering more than one account (multi-accounting).
• Providing false or misleading registration information.
• Attempting to manipulate games, exploit bugs, or use unauthorized third-party software.
• Money laundering or any suspicious financial activity.
• Abuse of the bonus or promotions system.
• Threatening, harassing, or abusive behaviour directed at MrLucky staff or other members.
• Any action that violates applicable Malaysian law.

If your account is terminated due to a breach of terms, mrlucky reserves the right to forfeit all bonus balances that have not yet met their wagering requirements. Real money balances (deposited funds excluding bonuses) will be returned once the investigation is complete, provided no proven misuse is found.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute that cannot be resolved through mutual negotiation will be referred to a court of competent jurisdiction in Malaysia for final resolution.

MrLucky reserves the right to modify or update these Terms & Conditions at any time. Members will be notified of any material changes via an in-platform notice at least 14 days before they take effect. Continued use of the MrLucky platform after such notice constitutes acceptance of the updated terms.